Frequently Asked Questions

Lunova works on Android phones and tablets, Android TV, Amazon Fire TV / Fire Stick, and Nvidia Shield — plus iPhone, iPad, and Apple TV. Support for Samsung and LG TVs is on the way.

No — you can use Lunova's basic features for free. To unlock premium features like the dashboard and other extras, just create a free Lunova account and sign in.

We offer a 24-hour free trial 😄 so you can explore everything Lunova offers. After the trial, you can choose a paid plan — monthly or quarterly — or use a single-use Redeem code if you'd rather not commit to a subscription.

You can see the current version anytime on our updates page.

1. Open the Google Play Store on your TV.
2. Search for Lunova Player.
3. Choose Install, then Open.

Or go straight to the listing: Lunova Player on Google Play.

1. Open the App Store.
2. Search for Lunova Player.
3. Tap Get, confirm it's you (Face ID or your passcode), then tap Open.

Or go straight to the listing: Lunova Player on the App Store.

1. On your Apple TV, open the App Store.
2. Search for Lunova Player.
3. Choose Get — it'll appear on your home screen when it's done.

Or go straight to the listing: Lunova Player on the App Store.

1. Open the Google Play Store.
2. Search for Lunova Player.
3. Tap Install, then Open.

Or go straight to the listing: Lunova Player on Google Play.

Yes — though most people should just use the app store for their device (above). If your device doesn't have an app store:

1. On a phone or computer, go to lunova.app/download and download the Lunova file.
2. Get the file onto your device and open it to install.
3. If your device asks permission to install, allow it.

Only download Lunova from lunova.app — never from anywhere else.

1. On your Fire TV, open the Appstore (or hold the voice button and say "Lunova Player").
2. Search for Lunova Player.
3. Choose Get or Download, then open it when it's ready.

Or go straight to the listing: Lunova Player on the Amazon Appstore.

A LunaKey™ is a simple code that comes with your subscription.

1. On your TV, open Lunova and choose LunaKey™.
2. Type in your key — it looks like XXXX-XXXX-XXXX (the app adds the dashes for you).
3. Choose Login and wait a few seconds.

You can also do this on your phone using Use Smartphone.

If your provider gave you a playlist link (sometimes called an "M3U link"):

1. On your TV, open Lunova and choose M3U Playlist.
2. Type in or paste the link your provider gave you.
3. Choose Login.

Lunova loads your channels. You can also do this from your phone using Use Smartphone.

If your provider gave you a website address, a username, and a password:

1. On your TV, open Lunova and choose Login Here.
2. Enter the website address, your username, and your password. You can add a name for this playlist if you like.
3. Choose Login.

Your details are kept safely on your device. You can also enter them from your phone using Use Smartphone.

The easiest way on a TV — no typing with the remote.

1. On your TV, open Lunova and choose Use Smartphone.
2. Your TV shows a QR code (a square barcode) and a short code.
3. On your phone, point your camera at the QR code — or open lunova.app/link and type in the short code.
4. Finish signing in on your phone, and your TV connects on its own and starts loading your channels.

If the code stops working (it lasts about 5 minutes), choose Use Smartphone again for a new one.

Payments are handled securely through Stripe. On a TV, you can scan a QR code to finish paying on your phone or computer.

Yes. Lunova bills you directly (through Stripe), so you skip the extra fees app stores add.

A Redeem code unlocks 30 days of premium access on the account you choose — handy if you'd rather not set up a recurring subscription. A single-use code doesn't start counting down until you redeem it. (Resellers have more options, including bulk codes — see lunova.app/resellers.)

A LunaKey™ is created the moment you claim a Redeem code, and it makes signing in effortless. Instead of remembering a website address, username, and password, you just use one simple code. It's secure — and you can share it with people you trust so they can sign in too.

Plans start at $1.99 a month, with a quarterly option too — you can start a plan here. You can also buy Redeem codes. (Resellers — see lunova.app/resellers.)

Yes — browse movies and series with artwork, descriptions, and ratings (Rotten Tomatoes / TMDB), plus recommendations. (Lunova Player doesn't provide any content itself.)

Yes — MultiView lets you watch up to 4 channels on screen at the same time.

Yes — Lunova has a built-in speed test that shows your download speed and ping.

Yes — Lunova works with OpenSubtitles, so you can search for, download, and turn on subtitles while you watch.

Yes — Lunova's built-in player handles most streams, but you can switch to VLC if a particular channel or movie plays better there. If VLC isn't installed, Lunova will help you set it up.

Yes — Lunova has a built-in TV guide (EPG) that updates on its own, with grid and timeline views plus sports schedules.

Yes — Lunova has weather widgets, a frosted-glass menu, moving carousels, and more. On Fire TV and other TVs, everything's set up to work smoothly with your remote.

Yes — you can lock adult content with a PIN, and hide or show channels.

Yes — you can create, edit, and delete profiles. Each one has its own picture, favorites, and watch history.

On iPhone and iPad, yes:

1. Make sure your phone and your TV streaming device are on the same Wi-Fi.
2. Start playing something, then tap the cast icon (a little screen with waves in the corner).
3. Pick your TV — it plays on the big screen, and your phone becomes the remote.

If you're already using Lunova on a TV device (Fire TV, Android TV, or Apple TV), you don't need this — you're already on the big screen.

Make sure subtitles are turned on in the playback controls. You can also re-download them from OpenSubtitles and load them again.

That content needs a premium subscription. Scan the QR code to upgrade and unlock it.

Usually your sign-in simply expired, or there's something to check with your subscription:

• Just sign in again — that fixes it most of the time.
• If it keeps happening, check that your subscription is still active and renew it if needed.
• It can also happen if the app's data was cleared or the device was reset.

No need to worry — your channels, profiles, and watch history are saved to your account, so signing back in brings everything back.

A few easy things to try, in order:

1. Check your internet. Lunova has a built-in speed test in Settings. If it's slow, move closer to your Wi-Fi router (or plug in with a cable if you can).
2. Try the other player. In Settings you can switch to a different video player — some channels run smoother on one than the other.
3. Clear temporary files (see the next question) and reopen the app.
4. Try a different channel. If only one channel is choppy, that channel may just be busy.

Two options:

• Clear temporary files (you stay signed in): clears out leftover data that can cause slowness or buffering. Go to your device's settings → Apps → Lunova Player → Storage → Clear Cache.
• Start fresh (signs you out): in Lunova's Settings, choose Log Out & Reset. This clears everything saved on your device and restarts the app. Your account is safe, so you can sign right back in.

First, check your internet speed with Lunova's built-in speed test. If channels still won't play, it's usually something on your provider's end — reach out to them.

Press and hold on the item again to remove it.

Press and hold on the item and choose Remove. To clear them all, go to Settings, scroll down, and choose Clear Recently Watched. (This removes all your Recently Watched movies and shows.)

Open Settings in the left menu and scroll down to Log Out & Reset.

You don't need to — Lunova keeps itself up to date, so there's no refresh to worry about.

Go to Settings and turn on "Mute MiniPlayer EPG."

In the left menu, scroll to the top and select your name/logo (your account). Choose Add/Switch Playlists → Add new Playlist, then sign in with a LunaKey™, or your website address, username, and password.

In the left menu, scroll to the top and select your name/logo. Tap the Add Profile (+) circle, enter a name, pick a picture, and choose Continue. (You can have up to 4 profiles.)

In the left menu, scroll to the top and select your name/logo. Press and hold on your profile, then choose Edit or Delete.

While watching a live channel, press Left to see other channels in the same category.

While watching a live channel, press Right to see channels you watched recently.

While browsing the TV guide, press Back and the MiniPlayer opens full screen.

Go to Live TV, choose MultiView, then pick the channels you want to watch together.

Press and hold on a movie, series, or live channel to add it to your favorites.

You can open a support ticket from your Lunova Dashboard, or check this FAQ. You'll reach real people — not just bots.