Lunova
Help Center

Frequently Asked Questions

Getting Started

You can see the current version anytime on our updates page.

Lunova works on Android phones and tablets, Android TV, Google TV, Amazon Fire TV and Fire Stick, Nvidia Shield, iPhone, iPad, and Apple TV. Support for Samsung, LG, and Roku devices is coming soon.

No. You can use Lunova Free without creating an account. A free Lunova account is required to start a Premium subscription, use the Lunova Dashboard, and synchronize supported settings across your devices.

No. Lunova does not provide, host, sell, recommend, or distribute channels, movies, series, playlists, or login credentials. You must connect to an authorized media source obtained separately.
You need a supported device, a stable internet connection, and an authorized media source. Your source may provide a LunaKey™, an M3U playlist link, or a website address with a username and password.
Lunova Free includes Live TV, the TV guide, channel browsing and search, and favorite-channel organization. 
Lunova Premium unlocks Movies and Series, enhanced subtitles, MultiView, multiple playlists, profiles, cloud synchronization, movie collections, sports, games on mobile devices, and other premium features.
Lunova has a Web Player available at player.lunova.app. Feature availability may vary between the Web Player and the apps for TV and mobile devices.
Lunova Player is a modern media player that organizes and plays media from playlists and sources you own or are authorized to access. Lunova provides the player and its features—it does not provide the media itself.

Installing Lunova

  1. Open the Google Play Store on your TV.
  2. Search for Lunova Player.
  3. Choose Install, then Open.

Or go straight to the listing: Lunova Player on Google Play.

  1. Open the App Store.
  2. Search for Lunova Player.
  3. Tap Get, confirm it's you (Face ID or your passcode), then tap Open.

Or go straight to the listing: Lunova Player on the App Store.

  1. On your Apple TV, open the App Store.
  2. Search for Lunova Player.
  3. Choose Get — it'll appear on your home screen when it's done.

Or go straight to the listing: Lunova Player on the App Store.

  1. Open the Google Play Store.
  2. Search for Lunova Player.
  3. Tap Install, then Open.

Or go straight to the listing: Lunova Player on Google Play.

Manual installation is available only for compatible Android and Fire OS devices. Visit lunova.app/download from a phone or computer, download the latest official Stable build, transfer it to your device, and open the file to install it. If your device requests permission to install apps from outside its app store, follow the on-screen instructions. iPhone, iPad, and Apple TV users must install Lunova through the App Store. Never download Lunova from an unofficial website.

Stable builds have been tested and are recommended for most customers. Nightly builds contain newer features still being tested and may include bugs or unfinished changes.
If you installed Lunova through an app store, updates are normally installed automatically. You can also open Lunova’s app store page and select Update. If you installed an Android build manually, download the latest official build from lunova.app/download.
First, confirm that your device is supported and that its software is up to date. If Lunova is unavailable in your store, check the official Download page for a compatible installation option. Never download Lunova from an unofficial website.
Samsung, LG, and Roku versions are not currently available in their respective stores. They are listed as coming soon. Follow the Updates page for official availability—Lunova does not recommend unofficial copies.
  1. On your Fire TV, open the Appstore (or hold the voice button and say "Lunova Player").
  2. Search for Lunova Player.
  3. Choose Get or Download, then open it when it's ready.

Or go straight to the listing: Lunova Player on the Amazon Appstore.

Signing In

A LunaKey™ is a simple code that comes with your subscription.

  1. On your TV, open Lunova and choose LunaKey™.
  2. Type in your key — it looks like XXXX-XXXX-XXXX (the app adds the dashes for you).
  3. Choose Login and wait a few seconds.

You can also do this on your phone using Use Smartphone.

If your provider gave you a playlist link (sometimes called an "M3U link"):

  1. On your TV, open Lunova and choose M3U Playlist.
  2. Type in or paste the link your provider gave you.
  3. Choose Login.

Lunova loads your channels. You can also do this from your phone using Use Smartphone.

If your provider gave you a website address, a username, and a password:

  1. On your TV, open Lunova and choose Login Here.
  2. Enter the website address, your username, and your password. You can add a name for this playlist if you like.
  3. Choose Login.

Your details are kept safely on your device. You can also enter them from your phone using Use Smartphone.

Those details come from the authorized media service or source you use. Lunova cannot create, recover, or modify credentials belonging to another provider.
No. A LunaKey makes signing in to Lunova easier by replacing complex login credentials with a single code. It does not provide media or create a subscription with a third-party media source.
Your Lunova subscription can be used across supported devices you own. However, your media source may separately limit how many streams can play simultaneously. Lunova cannot override your provider’s connection limit.
Sign in to your Lunova Dashboard and open the LunaKeys section. Keep your LunaKey private and do not post it publicly or send it to anyone you do not authorize to access your account.

The easiest way on a TV — no typing with the remote.

  1. On your TV, open Lunova and choose Use Smartphone.
  2. Your TV shows a QR code (a square barcode) and a short code.
  3. On your phone, point your camera at the QR code — or open lunova.app/link and type in the short code.
  4. Finish signing in on your phone, and your TV connects on its own and starts loading your channels.

If the code stops working (it lasts about 5 minutes), choose Use Smartphone again for a new one.

Premium & Billing

Payments are handled securely through Stripe. On a TV, you can scan a QR code to finish paying on your phone or computer.

Yes. Lunova bills you directly (through Stripe), so you skip the extra fees app stores add.

A Redeem code unlocks 30 days of premium access on the account you choose — handy if you'd rather not set up a recurring subscription. A single-use code doesn't start counting down until you redeem it. (Resellers have more options, including bulk codes — see lunova.app/resellers.)

The trial gives you 24 hours of Lunova Premium. It automatically renews as a $1.99 monthly subscription when the trial ends unless you cancel before expiration. You can view the expiration time or cancel through your Dashboard.
Sign in to the Lunova Dashboard, open your billing or subscription settings, and select Cancel Subscription. Cancel before your next renewal date to prevent another charge. The Dashboard will show when your current access ends.
No. Lunova Premium is connected to your Lunova account or LunaKey, not one individual device. Reinstall Lunova and sign in using the same account or LunaKey.
One Lunova subscription covers supported devices you own without an additional Lunova device fee. Your connected media source may still limit simultaneous playback.
Sign in to your Dashboard and verify or update your payment method. If your subscription still does not activate after a successful payment, open a support ticket and include the email address on your Lunova account and the payment date. Never send your complete card number.

Lunova Premium costs $1.99 per month or $5.97 every three months. Both options are recurring subscriptions and can be canceled through the Lunova Dashboard. Redeem Codes are also available for customers who prefer non-recurring Premium access.

Features

Lunova organizes Movies and Series available through your authorized media source. You can browse artwork, descriptions, ratings, cast information, and recommendations when supported. Lunova does not provide movies, series, or other media content.

Yes — MultiView lets you watch up to 4 channels on screen at the same time.

Yes — Lunova has a built-in speed test that shows your download speed and ping.

Yes — Lunova works with OpenSubtitles, so you can search for, download, and turn on subtitles while you watch.

Yes — Lunova's built-in player handles most streams, but you can switch to VLC if a particular channel or movie plays better there. If VLC isn't installed, Lunova will help you set it up.

Yes. Lunova can combine up to three authorized playlists into one organized experience for Live TV, Movies, and Series. Availability may vary by platform and subscription level.
When you use your Lunova account, supported settings and saved items can synchronize across your devices. This includes items such as profiles, favorites, watch history, and other supported preferences.
Lunova can display up to four channels, but each channel may count as a separate connection with your media provider. If your source only permits one or two simultaneous streams, you will need additional connections from that provider to use more MultiView windows.
Lunova can play supported 4K and HDR streams, but the final picture quality depends on your device, television, internet connection, media format, and authorized source. Lunova cannot increase the quality of the original stream.
Lunova includes a sports area with live scores and additional information for supported leagues. Depending on the platform, you may also follow teams and view schedules, standings, players, and highlights. 
Lunova uses available playlist information and supported metadata services such as TMDB. Some titles may not be matched correctly if their names or information are incomplete in the original playlist.

Yes — Lunova has a built-in TV guide (EPG) that updates on its own, with grid and timeline views plus sports schedules.

Customization

Yes — you can lock adult content with a PIN, and hide or show channels.

You can create up to 12 profiles and edit or delete them at any time. Each profile can have its own picture, favorites, Recently Watched items, and viewing history.
Yes. Each profile maintains its own favorites, Recently Watched items, and viewing activity, allowing different family members to keep their content organized separately.
Sign in to your Lunova Dashboard and check the parental-control settings associated with your account or playlist. If you cannot reset the PIN, open a support ticket after confirming ownership of the account.

Yes — Lunova has weather widgets, a frosted-glass menu, moving carousels, and more. On Fire TV and other TVs, everything's set up to work smoothly with your remote.

Casting

Make sure your phone and compatible TV device are connected to the same Wi-Fi network. Restart Lunova on both devices and confirm that casting is enabled on the receiving device. Some networks, including guest Wi-Fi networks, prevent devices from discovering each other.
No. Your phone and receiving device normally need to be connected to the same local Wi-Fi network. For the most reliable TV experience, install Lunova directly on a supported Fire TV, Android TV, Google TV or Apple TV.

On iPhone and iPad, yes:

  1. Make sure your phone and your TV streaming device are on the same Wi-Fi.
  2. Start playing something, then tap the cast icon (a little screen with waves in the corner).
  3. Pick your TV — it plays on the big screen, and your phone becomes the remote.

If you're already using Lunova on a TV device (Fire TV, Android TV, or Apple TV), you don't need this — you're already on the big screen.

Troubleshooting

Make sure subtitles are turned on in the playback controls. You can also re-download them from OpenSubtitles and load them again.

That content needs a premium subscription. Scan the QR code to upgrade and unlock it.

Usually your sign-in simply expired, or there's something to check with your subscription:

No need to worry — your channels, profiles, and watch history are saved to your account, so signing back in brings everything back.

A few easy things to try, in order:

  1. Check your internet. Lunova has a built-in speed test in Settings. If it's slow, move closer to your Wi-Fi router (or plug in with a cable if you can).
  2. Try the other player. In Settings you can switch to a different video player — some channels run smoother on one than the other.
  3. Clear temporary files (see the next question) and reopen the app.
  4. Try a different channel. If only one channel is choppy, that channel may just be busy.

Two options:

  • Clear temporary files (you stay signed in): clears out leftover data that can cause slowness or buffering. Go to your device's settings → Apps → Lunova Player → Storage → Clear Cache.
  • Start fresh (signs you out): in Lunova's Settings, choose Log Out & Reset. This clears everything saved on your device and restarts the app. Your account is safe, so you can sign right back in.
Check the address, username, and password exactly as provided, including capitalization and any special characters. If those details still fail, contact the source that issued them. Lunova cannot reset credentials belonging to another provider.
Close and reopen Lunova and allow the playlist to finish loading. If only specific content is missing, the issue is normally with the playlist data supplied by your media source. Contact that provider and ask them to verify the content on your account.
TV-guide information comes from your connected source. Confirm that your device’s date, time, and time zone are correct. If the problem affects only certain channels, contact your provider because the guide data may be missing or incorrect.
Try switching to the other built-in playback engine or VLC, then restart the stream. Also update Lunova and your device. If the problem occurs on only one channel or title, it is probably related to that stream’s format or source.
Your media provider may limit simultaneous playback. Stop streams running on other devices and try again. If the message continues, contact your provider because Lunova cannot increase a third-party connection limit.
Confirm that you are signing in with the same Lunova account or LunaKey used for the purchase. Check that the subscription shows as active in your Dashboard, then restart Lunova. If it remains locked, open a support ticket and include the payment date and account email.
Update to the latest Stable version, restart your device, and clear Lunova’s cache. If the problem continues, open a support ticket with your device model, operating-system version, Lunova version, and a description of what you were doing when the problem occurred.

First, check your internet speed with Lunova's built-in speed test. If channels still won't play, it's usually something on your provider's end — reach out to them.

App Tutorials

Press and hold on the item again to remove it.

Press and hold on the item and choose Remove. To clear them all, go to Settings, scroll down, and choose Clear Recently Watched. (This removes all your Recently Watched movies and shows.)

Open Settings in the left menu and scroll down to Log Out & Reset.

Lunova refreshes supported playlist and TV-guide information automatically. App updates are installed through your device’s app store. If information appears outdated, close and reopen Lunova or check your app store for an available update.

Go to Settings and turn on "Mute MiniPlayer EPG."

In the left menu, scroll to the top and select your name/logo (your account). Choose Add/Switch Playlists → Add new Playlist, then sign in with a LunaKey™, or your website address, username, and password.

In the left menu, scroll to the top and select your name/logo. Tap the Add Profile (+) circle, enter a name, pick a picture, and choose Continue. 

In the left menu, scroll to the top and select your name/logo. Press and hold on your profile, then choose Edit or Delete.

While watching a live channel, press Left to see other channels in the same category.

While watching a live channel, press Right to see channels you watched recently.

While browsing the TV guide, press Back and the MiniPlayer opens full screen.

Go to Live TV, choose MultiView, then pick the channels you want to watch together.

Open Settings from Lunova’s left-side menu and select Speed Test. The results show your download speed and ping so you can determine whether your connection may be causing buffering.
Open Settings and locate the playback or player option. Select the alternate Lunova player or VLC, if available. Switching players can help when a particular stream has video, audio or buffering problems.
Visit the Lunova Dashboard and sign in. From there, you can manage supported account settings, subscriptions, LunaKeys, playlists, profiles, favorites, parental controls and support tickets.
Open the Movie or Series information page and select the Share icon. Choose an available messaging or social application, or copy the link. The person receiving it must have access to their own authorized media source.

Press and hold on a movie, series, or live channel to add it to your favorites.

Support

Include your device model, operating-system version, Lunova version, login method, and a short description of the problem. Add a screenshot or exact error message when possible. Never include your payment-card number or publicly expose your login credentials.
You can open a private support ticket through the Lunova Dashboard, email support@lunova.app, or join the official Lunova Discord community. For billing or account-related questions, always use a private support ticket. Lunova’s support team consists of real people who can assist with installation, account, billing, and app-related problems.
Submit your idea through a ticket, the official Discord feature-ideas channel, or send it through the Lunova contact form. Explain what you want the feature to do and which device you use.
Contact Lunova for app installation, navigation, account, billing, LunaKey, or playback feature problems. Contact your media provider for missing channels, unavailable content, expired playlist credentials, connection limits, or service outages.

Account, Dashboard & Privacy

No. Lunova does not store your complete payment-card number. Payments are processed securely through Stripe. Never send payment-card information through email, Discord, or a support ticket.
Open a private support ticket from the Dashboard and request account deletion. Lunova may ask you to verify account ownership. Canceling a subscription and deleting an account are separate actions.
Yes. Treat your LunaKey like a password. Anyone with access to it may be able to sign in to your Lunova configuration, so never post it publicly or include it in screenshots shared in public channels.
No. Lunova states that it does not sell or rent customers’ personal information. Information may be shared with trusted services only when needed to operate or improve Lunova. See the Lunova Privacy Policy.

Reseller Program

Approved resellers must maintain at least 25 active, claimed LunaKeys. Reseller status and pricing tiers may change if the number of active customers increases or decreases.
No. You can begin with the appropriate reseller tier and gradually add customers. As your active customer count grows, your reseller tier can adjust with your business.
Reseller pricing is based on the number of active LunaKeys or customer slots managed. Larger tiers receive better per-customer pricing. Your current tier, pricing, and requirements are displayed in your reseller Dashboard.
Yes. Lunova offers WHMCS automation for approved resellers, allowing customer access to Lunova Player to be automatically provisioned and managed through an existing WHMCS billing workflow. Contact reseller support for the current module, installation instructions, and compatibility requirements.
The reseller normally handles customer account setup and first-level assistance. Lunova provides product and reseller support for app, Dashboard, provisioning, and technical issues that the reseller cannot resolve.
No. Reseller access covers Lunova Player and its account-management tools only. Lunova does not provide, sell, or authorize media content, playlists or third-party services.
Businesses and individuals who want to provide Lunova Player access and account support to their customer network may apply. Applications are reviewed before reseller access is approved.