Question 1

What devices does Lunova Player support?

Accepted Answer

Lunova Player works on Android (mobile, TV, Fire TV/Firestick, Nvidia Shield) and is expanding to  iOS (iPhone, iPad), tvOS (Apple TV), Samsung Smart TVs and more.

Question 2

Do I need an account to use Lunova Player?

Accepted Answer

Not at all! You can enjoy the basic features of Lunova Player for free. However, to unlock premium features like the dashboard and other advanced tools, you'll need to create a Lunova account. Once you sign up, you'll gain access to a range of additional features that will enhance your overall viewing experience.

Question 3

How do I try Lunova before subscribing?

Accepted Answer

We offer a 24-hour free trial 😄 so you can explore everything Lunova has to offer. After the trial, you can choose between a monthly or. If you prefer not to commit, we also provide single-use Redeem codes for a more flexible option.

Question 4

What is the latest version of the Lunova Player?

Accepted Answer

Check the latest version here.

Question 5

How do I pay for Lunova?

Accepted Answer

Payments are handled securely through Stripe. On TV devices, you can scan a QR code to complete checkout from your phone or computer.

Question 6

Can I pay directly instead of through app stores?

Accepted Answer

Yes — Lunova uses direct billing via Stripe, which means you avoid extra app store fees.

Question 7

What are Redeem Codes?

Accepted Answer

Redeem codes are 30-day access tokens that provide premium access to the accounts you choose. There are three types of redeem codes: Monthly, Quarterly, and Single-use. Single-use codes remain inactive until redeemed, at which point the 30-day countdown begins. Monthly and Yearly codes stay active as long as the subscription remains current.

Question 8

What are LunaKeys™?

Accepted Answer

LunaKeys™ are instantly activated when a Redeem code is claimed, offering users a seamless login experience. With a LunaKey™, you can easily access your Lunova Player without the hassle of remembering URLs, usernames, or passwords. It’s a secure, one-code solution that simplifies logging in, and it’s shareable, so you can easily grants access to your trusted loved ones. Say goodbye to complex credentials!

Question 9

How much does Lunova cost?

Accepted Answer

Pricing starts at $1.99/month. Redeem codes are also available for bulk purchases.

Question 10

What about movies and series?

Accepted Answer

You can browse Movies and Series with artwork, metadata, Rotten Tomatoes/TMDB ratings, and recommendations. (Lunova Player does not provide any content)

Question 11

Can I watch multiple streams at once?

Accepted Answer

Yes — the MultiView mode lets you watch up to 4 screens at the same time.

Question 12

Is there a built-in speed test?

Accepted Answer

Yes — Lunova includes a Speed Test tool with animated gauges for download and ping.

Question 13

Can I add subtitles?

Accepted Answer

Yes. We support OpenSubtitles.org integration with search, download, and live subtitle loading.

Question 14

Does Lunova support external players?

Accepted Answer

No. You can use the default Player and no need for VLC for playback.

Question 15

Does Lunova include live TV (EPG)?

Accepted Answer

Yes. Lunova supports Electronic Program Guide (EPG) with automatic refresh, multiple views (grid/timeline), and sports schedules.

Question 16

Can I customize the interface?

Accepted Answer

Lunova includes a Weather Widgets, Frosted-Glass Menu, Dynamic Carousels, and more. On Fire TV and TV platforms, navigation is optimized for DPAD remotes.

Question 17

Does Lunova have parental controls?

Accepted Answer

Yes. You can PIN-lock adult content and hide/unhide channels.

Question 18

Can I have multiple profiles?

Accepted Answer

Yes — you can create, edit, and delete profiles, each with its own avatar, favorites, and watch history.

Question 19

Subtitles aren't showing. How can I fix it?

Accepted Answer

Ensure subtitles are enabled in the controller. You can also download and reload them from OpenSubtitles.

Question 20

Why do I see a QR code when trying to play something?

Accepted Answer

That means the content requires a premium subscription. Scan the QR code to upgrade and unlock access.

Question 21

My streams don't play, what should I do?

Accepted Answer

Check your internet speed with Lunova's speed test. If streams still fail, contact your service provider.

Question 22

Where can I get help?

Accepted Answer

You can open a support ticket via our Lunova Dashboard, or check this FAQ page. Real customer support is available — not just bots.

Question 23

How to delete favorites?

Accepted Answer

Press and hold and it will remove them.

Question 24

How to remove a Recently Watched item?

Accepted Answer

Press and hold and click on remove. To remove ALL Recently Watched items then go to Settings / Scroll down and click on Clear Recently Watched. *This will delete ALL Recently Watched items including Movies/Shows as well.

Question 25

How to Log Out?

Accepted Answer

Click on Settings on the left menu and scroll down to Log Out & Reset.

Question 26

How to refresh the app?

Accepted Answer

No longer needed, with Lunova's technology no need to ever refresh the app.

Question 27

How to mute the MiniPlayer in the EPG?

Accepted Answer

Go to Settings and toggle on Mute MiniPlayer EPG.

Question 28

How to add more Playlists?

Accepted Answer

Left menu scroll to the top (Your username/logo aka User Info) press it and then click on Add/Switch Playlists. On the next page click on Add new Playlist use either the LunaKeys™ or the Domain with User and Pass.

Question 29

How to add a Profile?

Accepted Answer

Left menu scroll to the top (Your username/logo aka User Info) press it and then click on Add Profile + Circle and then Enter your Name and pick an Avatar and then click on Continue. (You can only have 4 profiles total)

Question 30

How to Modify Your Profile?

Accepted Answer

Left menu scroll to the top (Your username/logo aka User Info) press it and then press and hold on your Profile and select Edit or Delete.

Question 31

How to browse channels in the category in live tv?

Accepted Answer

While watching a live channel Press Left and you can pick other channels in that Category.

Question 32

How to go to a Recent Channel?

Accepted Answer

While watching a live channel Press Right and recent channels will show.

Question 33

How to go back to the MiniPlayer in the EPG?

Accepted Answer

While in the EPG and browsing the EPG channels press back and the MiniPlayer will open in full screen.

Question 34

How to view more than one channel?

Accepted Answer

Go to Live Tv and then click on MultiView and pick your channels there.

Question 35

How to add to favorites/watchlist?

Accepted Answer

Press and hold on movies, series or live tv to add to favorites

Frequently Asked Questions

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